WHERE AGENTIC AI BREAKS HERE
Social engineering through impersonation
An attacker, sometimes using voice-cloned exec callbacks, talks the agent into granting access it would never grant a verified user.
Privilege-escalation prompt injection
Ticket free-text fields carry hidden instructions. Nudged agentic AI escalates its own privileges and acts outside the user's authority.
Agentic Theatre
A demo-ready helpdesk agent looks great in a vendor deck and ships unprotected into production. The assurance gap shows up later.
Agentic AI handles the ticket and prepares the privileged tool call
Password resets, access grants, account changes, and tier-one fixes all handled inside the autonomous loop.
Disseqt enforces identity proofs and permission checks against directory
Every tool call tested against the user directory, the ticket's stated requestor, and the action's required clearance level.
Out-of-policy actions blocked inline; reviewer sees root-cause analysis.
IT security reads what failed, why it failed, and the specific request that needs human override or escalation.
SOC 2, ISO 27001, and NIST AI RMF audit trail per interaction.
Control-frame evidence assembled from live tickets, ready for security audit and EU AI Act review on demand.
Per-action identity and policy enforcement
Every privileged tool call checked against directory and clearance before the agent acts.
Measurable attack-surface reduction
Social engineering, privilege escalation, and prompt injection caught release-over-release, with the testing evidence to show it.
Control-frame-ready audit trail
SOC 2, ISO 27001, NIST AI RMF, and EU AI Act artefacts generated from live ticket data.
One pattern, adjacent workflows
The same assurance shape reused across HR helpdesk, procurement assistance, and adjacent internal-automation agents.
