WHERE AGENTIC AI BREAKS HERE
Synthetic voice impersonation
A cloned customer voice clears authentication. The agent commits a transaction the legitimate customer never authorised.
Social-engineering scripts
Practised social engineers push voice channels toward out-of-policy actions. Nudged agentic AI grants the exception they asked for.
Audio-modality prompt injection
Instructions embedded in background audio or attached voicemail. Agentic AI executes commands the caller never spoke aloud.
Agentic AI processes the call and prepares the account action
Voice authentication, account servicing, transaction requests, and tier-one fixes all handled inside the autonomous loop.
Disseqt enforces liveness and identity proofs before any tool call
Synthetic voice detection, behavioural pattern checks, and biometric verification applied as a standard runtime gate.
Out-of-policy voice requests blocked inline with reviewer flag
The fraud team reads the call, the trigger, and the specific request that needs human override or escalation.
Voice-channel audit trail for FCA, PSR, FFIEC, and EU AI Act review
Biometric and conversational-AI evidence assembled from live calls, ready for regulator and fraud-control engagement on demand.
Per-call liveness and identity enforcement
Every voice action checked against synthetic-voice detection and biometric verification before the agent acts.
Measurable voice-channel fraud reduction
Voice cloning, social engineering, and audio injection caught release-over-release, with the testing evidence to show it.
Regulator and fraud-control evidence
FCA, PSR, FFIEC, and EU AI Act artefacts generated from live voice channels, ready for biometric-AI review.
One pattern, adjacent channels
The same assurance shape extended into chat, in-app help, and adjacent customer-facing channels.
